Unable to validate your serial number for upgrade to version 13

[Fay N]

I am having the same problem and error with my serial number. Could you kindly assist? I have the serial number and receipt from my purchase for two activations. 

Thank you. 

 

[Allain Umailin]

Hello @Fay N,

Thank you for reaching out to us through our Community Forums!

An adjustment has been made on your account records so you should be able to upgrade your Nitro Pro 9 to version with discounted rate.

Thank you for choosing Nitro and I hope this helps.

[Fay N]

I have just tried to do the update and still receive the error message. 

 

[Allain Umailin]

Hello @Fay N,

Could you please provide the serial number of your Nitro Pro 9?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Fay N,

Thank you for your private message and for your patience.

I am pleased to inform you that necessary adjustment has been executed in your account so please try again upgrading your Nitro Pro 12 to 13 with a discounted rate.

Thank you for choosing Nitro and I hope this helps.