word or excel conversion error

[marcel risti]

I try to convert pdf files to word or excel and I get the same error every time: file conversion has failed due to invalid content that could not be read. I reinstalled the product but the error persists. that's why I bought the product for file conversion. what else can I do for them?

[Leslie V]

Hello @marcel risti

Thanks for your message - I'm happy to assist you.

So that we can troubleshoot the problem, please provide me with the following:

- The file you are working on
- What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)
- The exact steps you are taking
- A screen shot of what you are seeing or any error message you are receiving

I look forward to your response.