ROX Posted February 19, 2021 Report Share Posted February 19, 2021 (edited) Hi There, I tried deactivating the serial using your website and it said deactivation successful but i'm still not able to get my serial number to work on my new computer. Please fix. 23460x-xxxxxx-xxxxxx Regards Rohit Edited February 19, 2021 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 19, 2021 Official Nitronaut Report Share Posted February 19, 2021 Hello @ROX, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 12.X.X.X, e.g. 12.0.0.112). Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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