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Document won't load in nitro sign


Margarita Laverde

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Margarita Laverde

As I started to request a signature, I was stuck on the screen with the document loading but it never did. I am able to add the persons who will sign, but the document never loads so I can't add the signature fields.

 

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  • Official Nitronaut
AllainU

Hello @Margarita Laverde,

Thank you for reaching out to us through our Community Forums!

Did you use Chrome to upload your document?

If yes, could you please try uploading using Internet Explorer or FireFox browsers? How did it go?

Thank you very much in advance and I am looking forward to hearing back from you.

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