Activation on new laptop.

[William Otto]

I can't get past the "Deactivate" to reactivate Nitro Pro on my new laptop.  I have already uninstalled from my old laptop, and when I try to activate on my new laptop, it tells me to deactivate my license.  When I try to do that, the message is "Sorry -- you may only deactivate 0 devices."

[Leslie V]

Hello @William Otto

Thanks for reaching out to us!

I released your key so you can reactivate. There is no need to deactivate.

Please get the correct installer from this page: https://www.gonitro.com/nps/product-details/downloads and activate following the instructions on this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464

I hope this helps. Let me know if you require anything else.

[William Otto]

I went through the activation process several times and it continues to tell me the activation code does not exist.

[Leslie V]

Hello William,

Please send me the serial number you are trying to use so I can check.

Cheers!

[William Otto]

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Edited February 24, 2021 by Leslie V.
Confidential Info Deleted

[Leslie V]

Hello William,

I have sent you a direct message regarding your serial number.

Cheers!

[William Otto]

It worked -- thank you for your diligence.

Best regards,

William Otto