William Otto Posted February 21, 2021 Report Share Posted February 21, 2021 I can't get past the "Deactivate" to reactivate Nitro Pro on my new laptop. I have already uninstalled from my old laptop, and when I try to activate on my new laptop, it tells me to deactivate my license. When I try to do that, the message is "Sorry -- you may only deactivate 0 devices." Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 22, 2021 Official Nitronaut Report Share Posted February 22, 2021 Hello @William Otto Thanks for reaching out to us! I released your key so you can reactivate. There is no need to deactivate. Please get the correct installer from this page: https://www.gonitro.com/nps/product-details/downloads and activate following the instructions on this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464 I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
William Otto Posted February 22, 2021 Author Report Share Posted February 22, 2021 I went through the activation process several times and it continues to tell me the activation code does not exist. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 23, 2021 Official Nitronaut Report Share Posted February 23, 2021 Hello William, Please send me the serial number you are trying to use so I can check. Cheers! Link to comment Share on other sites More sharing options...
William Otto Posted February 23, 2021 Author Report Share Posted February 23, 2021 (edited) ** Edited February 24, 2021 by Leslie V. Confidential Info Deleted Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 24, 2021 Official Nitronaut Report Share Posted February 24, 2021 Hello William, I have sent you a direct message regarding your serial number. Cheers! Link to comment Share on other sites More sharing options...
William Otto Posted February 24, 2021 Author Report Share Posted February 24, 2021 It worked -- thank you for your diligence. Best regards, William Otto Link to comment Share on other sites More sharing options...
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