Update failing

[David Ettershank]

Hi,

I am attempting to update to a more recent version of Nitro.  

Every time I try and install the updated version I get the follow "! Nitro Pro Setup Wizard has failed."  This pop-up window occurs immediately after selecting install options.

I have tried restarting, ensuring everything else is closed but same problem every time.

Current version is 13.9.1.155.  Serial # **

 

Can you assist please?

Thanks

 

Edited February 22, 2021 by Leslie V.
Confidential Info Deleted

[Leslie V]

Hello @DavidEttershank

Thank you for your message - I can help you out.

Please uninstall Nitro Pro completely and use the latest Nitro Pro 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads

and activate following the instructions on this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464

I hope this helps!
 

[David Ettershank]

Thank you Leslie - will give that a go.

Kind regards

David

[James Angtuaco]

I have the same problem as David and the same error message. I've already done a fresh install after a full uninstall of the software. What are the possible reasons?

 

[Leslie V]

Hello James,

Please try the links below:

64-bit installer

Please let me know how that goes.

Edited March 10, 2021 by Leslie V.