problem with activating Nitro Pro on new computer

[Michal Piskorski]

Hello, I have recently changed my computer for the new one. Unfortunately I failed trying to activate Nitro Pro there. I received message that all 25 licenses are used already. So what I did I have uninstalled it on the old computer and tried again. But it didn't help.

Now checking in your tool I see still some licenses are free to use so please help me to make it working as my trial period is going to an end ...

Would you please contact me on my email: **

Thanks for support

 

Michal

Edited February 22, 2021 by Leslie V.
Confidential Info Deleted

[Leslie V]

Hello Michal,

Thanks for reaching out to us!

I created a support ticket for you so we can contact you directly.

Cheers!

[Michal Piskorski]

Dears,

I have received initial comment from your side but it has not solved the problem.

I have send 2 additional emails to: *** but without response from your side.

I need urgently your support as my trial period is over now and I cannot work with Nitro Pro.

Thanks for help.

Michal

Edited February 25, 2021 by Leslie V.

[Leslie V]

Hello Michal,

I have followed this up with the representative handling your case.

We will be in touch as soon as possible.

Cheers!

[leonardo cutone]

Hi Leslie,

All my accounts got logged out today.  I put in my serial number and the system acknowledges that we have a license active...but the actual application does not acknowledge them.

 

[Leslie V]

Hello Leonardo,

Please send me a direct message with your serial number so I can check.

Thanks!