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PDF is partially corrupted - Error code: 0x400D0780

Lars Eith, Dr.

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Lars Eith, Dr.

I also experience that it in some cases is not possible to open pdf docs previously compiled / stored using Nitro - says "....could not be opened. Please contact Nitro Support for assistance. Error code: 0x400D0780...why does this bug arise 

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Allain Umailin

Hello @Lars Eith, Dr.,

Thank you for reaching out to us through our Community Forums!

For the sake of initial troubleshooting of this _ issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

If Modify button is greyed-out, please refer to this screen-cast that will teach you on how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system:

If repairing didn't help, kindly note that is a Windows error being passed through to Nitro. Looking it up in the Microsoft database, that error translates to:

1920 (0x780)
The file cannot be accessed by the system.

Unfortunately, that doesn't really provide much insight into what is causing the problem which is why we highly recommend trying to copy the file to your local desktop, rather than opening it from your network drive.

Thank you for choosing Nitro and I hope this helps.


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