Dave Kafer Posted February 22, 2021 Report Share Posted February 22, 2021 I get an error message saying serial number is not valid. Please contact me to determine how to re-activate our account Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted February 22, 2021 Official Nitronaut Report Share Posted February 22, 2021 Hi @Dave Kafer, Thank you for reaching out to us through our Community Forums! Please provide the following information so we could better troubleshoot your activation issue: 1. The version of Nitro Pro installed on your computer. This information can be located under the Help tab > About Nitro Pro. 2. The serial number you were using to activate the software. Kind regards, Link to comment Share on other sites More sharing options...
JAMES G KARANJA Posted March 24, 2021 Report Share Posted March 24, 2021 I am getting an error message saying the serial number is not valid. Please assist me to determine how to re-activate my account in a new computer Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted March 24, 2021 Official Nitronaut Report Share Posted March 24, 2021 Hi @JAMES G KARANJA, Thank you for reaching out to us through our Community Forums! In checking your latest purchase, you have a version 13 serial number. Please ensure that you have Nitro Pro 13 installed on your computer. This information can be located under the Help tab > About Nitro Pro. If you see that you are running an older version, please install Nitro Pro 13 by downloading the installer from the following location: https://www.gonitro.com/nps/product-details/downloads - Click the ' Download Nitro Pro 13' link Once Nitro Pro 13 is installed, activate it by going to the Help tab > About Nitro Pro > Activate. Enter your version 13 serial number then click on Activate. Kind regards, Link to comment Share on other sites More sharing options...
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