Unable to transfer license to new computer

[Bryan Hall]

Product:  NitroPro PDF v10

License Key:  234600-xxxxxx-xxxxxx

I deactivated this key on my old computer, then re-installed v10 on the new computer.  But when I try to activate it, a message is displayed:

-23 Error:  License number already used

I will appreciate your assistance to move my licensed product to the new pc.  Thank you.

Edited February 22, 2021 by AllainU

[Allain Umailin]

Hello @Bryan Hall,

Thank you for reaching out to us through our Community Forums!

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade 

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates 

However if you prefer working with an older version and as a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 10 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

We have a rare problem where occasionally Nitro can not create an ID on a computer and instead assigns it to be '00000000000000000000'. This ID causes a conflict on our activation server and will recover an error. If you have a computer that has this error, you can check Nitro Pro to see if it is the same computer ID through Help > About Nitro Pro > Activate > Advanced. This behavior has been fixed in Nitro Pro 13 as well.

Thank you for choosing Nitro and I hope this helps.

[Allain Umailin]

Hello @Bryan Hall,

I trust you are doing great and always safe.

As a courtesy of being a valuable customer of Nitro, we want to make you aware of an upcoming change to your product that may affect its performance. 

To continue offering our customers the very best PDF tools, we’re upgrading our servers and subsequently shutting down the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.6.574 using below direct MSI links:

x32 http://install.nitropdf.com/professional_12166574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12166574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number.

Thank you for choosing Nitro and I hope this helps.