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Upgrade problems

Luke Taylor

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Hello, we have been running nitro 8 for many years. I sopke to someone earlier and they said we need to upgrade as it is no longer supported. I originally purcahsed 4 licences under one order. I couldn't work out how to upgrade them all at once so i started to do it individually. I upgrades the first serial without problems. When i try to upgrade the other 3 they all state that they have already been upgraded but they haven't and i've only paid for one. I tried to speak to someone and they said it was a tech issue and to come here?


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  • Official Nitronaut

Hello @Luke Taylor

Thanks for reaching out to us!

I can see that you already opened a support ticket about this issue. My colleague assigned to handle your ticket will reach out to you directly.


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