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Can't activate Nitro Pro

Hannes Jeddeloh

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Hannes Jeddeloh

Dear Ladies and Gentlemen,

unfortunately Nitro Pro tells me that my serial number is not existing during the activation process.

Also the manual activation isn't working. 

I purchased it yesterday so I'm guessing that I have the correct version installed. 

When I crosscheck my serialnumber with the Nitro Portal it tells me that no devices are activated.

Please help me as I only have one day left :(

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  • Official Nitronaut

Hello Hannes,

Thanks for reaching out to us! I am happy to assist you.

Please uninstall the old version of Nitro Pro and install Nitro Pro 13. You can get the correct version 13 installers from this page: 

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

Please let me know how that goes.

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