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Loooong time to open file, won't print


Michael Butts
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Michael Butts

I'm using Nitro Pro with a 10 MB PDF file.  3 of the 35 pages are very slow (more than five minutes) to open when paging through the file.  When I attempt to print those pages, the Windows 10 Pro PC goes into eternal wait.

I tried optimizing the file to reduce file size and for printing, but no changes are evident.

I tried extracting one of the pages and it still won't print.

I'm printing 11x17 paper and the document size is 12 x 8.5, print is set to shrink to fit.

Any ideas?

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  • Official Nitronaut

Hi @Michael Butts,

Thank you for reaching out to us through our Community Forums!

Please allow me to ask for more information specific to this issue.

1. Is this issue only specific to that file or it happens to any files you print in Nitro Pro?
2. Are you printing to a physical printer? Or, using the Nitro PDF Creator?
3. What is the exact version and build of your Nitro Pro? This information can be located under the Help tab > About Nitro Pro. 

If you open the PDF file in Google Chrome (it has PDF viewer function) then print it there, are you getting the same issue or it prints successfully?

Kind regards,

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