License Activation Issue

[Andrew Silvia]

Recently trying to re-install Nitro Pro 13 on to my device.  Serial Key/Code is not working or showing as invalid.  The manual process with certification is also failing.

[Leslie V]

Hello Andrew,

Thanks for reaching out to us!

Please send me the serial number you are trying to use so I can check.

Cheers!

[Andrew Silvia]

Hi Leslie, 

The serial number is **. 

Thank you, 

Andrew

Edited February 26, 2021 by Leslie V.
Confidential Info Deleted

[JALBRECHT]

Same issue here - ** - had send request to look into this

Edited February 26, 2021 by Leslie V.
Confidential Info Deleted

[Leslie V]

18 hours ago, Andrew Silvia said:

Hi Leslie, 

The serial number is **. 

Thank you, 

Andrew

Hello Andrew,

This is a valid key. 

Please uninstall the old version of Nitro Pro and install Nitro Pro 13. You can get the correct version 13 installers from this page: 
https://www.gonitro.com/nps/product-details/downloads

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

Please let me know how that goes.
 

[Leslie V]

17 hours ago, JALBRECHT said:

Same issue here - ** - had send request to look into this

Hello @JALBRECHT

Please install Nitro Pro 12. Note, that it should be version 12, not 13: https://www.gonitro.com/nps/product-details/downloads

Then activate with your serial number.

I hope this helps!