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Uploaded Link to Correct Error 401 and It Installed Over My Existing Nitro Account a Free Trial- Need My Original Purchased Nitro Back!


HR User

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Uploaded Link to Correct Error 401 and It Installed Over My Existing Nitro Account a Free Trial- Need My Original Purchased Nitro Back! Also need to make Nitro my preferred app for all applications like it was before. Getting support for this is like pulling teeth.

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  • Official Nitronaut
Allain Umailin

Hello @HR User,

Thank you for reaching out to us through our Community Forums!

To further assist you, let's ensure you are using the correct build of the software by referring to these steps:

1. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

2. Download and install Nitro Pro 12.16.6 using below offline installers:

x32 http://install.nitropdf.com/professional_12166574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12166574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article: 
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

3. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps.

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