Carl Lunde Posted February 25, 2021 Report Share Posted February 25, 2021 I am trying to get the upgrade to version 13 but I am getting the error "We were unable to validate your serial number." I am currently using version 12 and it is active. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 25, 2021 Official Nitronaut Report Share Posted February 25, 2021 Hello @Carl Lunde, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 12? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 26, 2021 Official Nitronaut Report Share Posted February 26, 2021 Hello @Carl Lunde, Thank you for the private message and for your patience. Necessary adjustment has been executed on your account so you should be able to upgrade your program to version 13 with discounted rate. Cheers! Link to comment Share on other sites More sharing options...
Carl Lunde Posted February 26, 2021 Author Report Share Posted February 26, 2021 Thank you. I was able to get the upgrade. Link to comment Share on other sites More sharing options...
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