My purchased version of Nitro Pro 11 won't install and my serial number won't activate Nitro Pro 13

[Mike Frymyer]

I paid for Nitro Pro 11 and had been using it until my hard drive crashed and I had to reinstall this week. Unfortunately, I'm unable to re-install the Nitro Pro 11 software because of errors on Nitro's end. I installed Nitro Pro 13, but the serial number I received for Nitro Pro 11 isn't recognized on Nitro Pro 13.

I'm not sure what to do next to try to retrieve the software. Any assistance would be appreciated.

Edited February 25, 2021 by Mike Frymyer

[Mike Frymyer]

I have found a solution to this issue.

[Abdullah Aladwani]

Hi,

How did you solve it. i have the same issue now 

[Allain Umailin]

Hello @Abdullah Aladwani,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.