John Miller Posted February 27, 2021 Report Share Posted February 27, 2021 Paid for Nitro Pro, now cannot use upgrade features such as "Rotate". Every attempt to upgrade has failed. There are no "Certificates" displaying when I try activating using my Serial Number. I've tried several times to upgrade and the same errors occur and missing elements prevent me from upgrading this product. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 1, 2021 Official Nitronaut Report Share Posted March 1, 2021 Hello John, Thank you for your message - I can help you out. Please get the correct most recent update from this page so you can activate successfully: https://www.gonitro.com/nps/product-details/downloads You should be able to access the tools after activation. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
John Miller Posted March 4, 2021 Author Report Share Posted March 4, 2021 Thanks for your help, Leslie. I've gotten three separate Error messages during each of the three Installation Wizard attempts, even after Uninstalling Nitro Pro. What happens each time, is that the Download Process reaches "98%", stalls, then stops and opens a window displaying the following message: "Nitro Pro Setup Wizard has Failed". Beneath that message is an orange "Finish" button. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 4, 2021 Official Nitronaut Report Share Posted March 4, 2021 Hello John, Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.https://install.nitropdf.com/professional_13332645/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 When your system is back up, close all of your open applications and install Nitro Pro 13.33.2.645 from the page I have provided below:https://www.gonitro.com/nps/product-details/downloads I hope this helps! Please let me know how that goes. Link to comment Share on other sites More sharing options...
John Miller Posted March 5, 2021 Author Report Share Posted March 5, 2021 Hi Leslie. Followed all of the steps you listed. Only difference was the Download Progress reached 100% then Failed again. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 5, 2021 Official Nitronaut Report Share Posted March 5, 2021 Hello John, Please remove all previously downloaded installers and use one of the direct links below: x32x64 Please let me know if you are still getting the same error message. Link to comment Share on other sites More sharing options...
John Miller Posted March 5, 2021 Author Report Share Posted March 5, 2021 Hi Leslie, I removed the previous installer prior to installing version 13, just in case. Link to comment Share on other sites More sharing options...
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