Nitropro keep crashing when I use more than 1 editing functions

[Richard Poon]

My Nitropro version 12 keeps crashing when I use more than 1 editing functions. 

For example, after I add a few bookmarks and extract a page, it will crash.

When I add page numbers by bate number and then wants to change the page numbers again, it will crash.

Please help. 

I use intel core i7 with 8gb ram. So the problem is not about the specification.

 

[Leslie V]

Hello Richard,

Thanks for your reaching out to us!

So that we can troubleshoot the problem, please provide me with the following:

- A detailed description of the issue you are experiencing
- The file you are working on so we can test it on our end
- What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)
- The exact steps you are taking
- A screen shot of what you are seeing or any error message you are receiving

I look forward to your response.

[Richard Poon]

1- A detailed description of the issue you are experiencing

It crashes "every time" I use the functions continuously. So to avoid crashing, I have to split the steps. E.g. extract the page, save it and close. Restart the PDF and add the bookmark and save it and close. Restart PDF and highlight.

2- The file you are working on so we can test it on our end

More than 50 PDF files, whether scanned or converted from MS word. It happens every time in any PDF.

3- What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)

12.0.0.112

4- The exact steps you are taking

 just using the normal functions, e.g. extract, bate numbers, delete pages, insert pages, bookmarks

5- A screen shot of what you are seeing or any error message you are receiving

 There is not much use to provide a screenshot. When it crashes, the screen of Nitro appears to be normal, but there is no response by pressing the buttons.

 

Thanks. If you see more convenient, please contact my email.

 

Edited March 2, 2021 by Richard Poon

[Leslie V]

Hello Richard,

You are using the oldest build of Nitro Pro 12. 

Please uninstall, reboot, and get the latest update for version 12 (12.16.9.574) from this page: https://www.gonitro.com/nps/product-details/downloads

Kindly let me know if the issue happens again.

[Richard Poon]

18 hours ago, Leslie V. said:

Hello Richard,

You are using the oldest build of Nitro Pro 12. 

Please uninstall, reboot, and get the latest update for version 12 (12.16.9.574) from this page: https://www.gonitro.com/nps/product-details/downloads

Kindly let me know if the issue happens again.

Thanks Leslie. Will it affect my license if I reinstall nitropro? Because I think that my license can only be used in one personal computer?

[Richard Poon]

Hi Leslie

I have installed the latest version 12.

When I 1. extract the pages, 2. bate numbers, and 3. bookmark, it crashes.

But when I 1. extract the pages, 2. bookmark and 3. bate numbers, it is ok.

There are also other examples of crashes, but I think you understand that it is not easy to record every step we use.

It seems to be something wrong with the program itself. Please check.

 

[Leslie V]

Hello Richard,

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
https://install.nitropdf.com/professional_13332645/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. 

Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

When your system is back up, close all of your open applications and install Nitro Pro 12.16.9.574 from the page I have provided below:
https://www.gonitro.com/nps/product-details/downloads

I hope this helps! Please let me know how that goes.