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Missing pictures

noel stimson

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noel stimson

A couple of weeks ago my faithful Nitro Pro 10 refused to convert any MS Publisher files. I re-booted a couple of times and solved it, but now it converts OK but misses out about 15% of the photos in a 100 photo document (book). Printing the PDF document has the same result. Using Windows 10.

If you are going to ask for the serial number, I have no idea where to find it, having spent some time searching in anticipation.

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Reymund Oyong

Hi @noel stimson,

Thank you for reaching out to us through our Community Forums!

In checking your Nitro Pro license purchase, I can see that you've recently purchased a Nitro Pro 13 license and was able to use it to activate a Nitro Pro 13 installation. Does this address the missing pictures when you print to PDF using Nitro Pro?

Regarding your version 10 serial number, please let me know if you would like to get that serial number. I can look up to your records and provide you that serial number.

Kind regards,

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