James Thornton Posted March 1, 2021 Report Share Posted March 1, 2021 (edited) Won't let me activate one new computer using serial number. Deactivated from the old account/computer. Need help Edited March 1, 2021 by James Thornton Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted March 2, 2021 Official Nitronaut Report Share Posted March 2, 2021 Hi @James Thornton, Thank you for reaching out to us through our Community Forums! Could you please send me the serial number you were using to activate Nitro Pro? I need to look at this so I could check the activation records and determine the appropriate installer that you should install on the new computer. Kind regards, Link to comment Share on other sites More sharing options...
James Thornton Posted March 3, 2021 Author Report Share Posted March 3, 2021 (edited) Hi Reymond. My serial number is: 234***-******-****** Edited March 4, 2021 by Reymund G. Link to comment Share on other sites More sharing options...
James Thornton Posted March 3, 2021 Author Report Share Posted March 3, 2021 Hi Reymund. This is going on the 3rd day that I am trying to activate Nitro Pro with the above serial number. I am getting really frustrated as it is hindering my work. Please solve this for me quickly otherwise I will be forced to go to Adobe and leave a bad review. Thank you. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted March 4, 2021 Official Nitronaut Report Share Posted March 4, 2021 Hi @James Thornton Please check the version of Nitro Pro installed on your computer. To check this, open Nitro Pro the go to the Help tab > About Nitro Pro. If you the version and build is not 12.16.9.574 please uninstall then install Nitro Pro 12.16.9.574 so you could activate using that serial number. The Nitro Pro 12.16.9.574 installer can be located from the following location: https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link. Once Nitro Pro 12.16.9.574 is installed, activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click on Activate. Let me know how it works for you. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now