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Unable to validate serial number for upgrade from 12 to 13


Mark J Hager
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Mark J Hager

Ive copy/pasted directly from the account and receive this message We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

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Allain Umailin

Hello @Mark J Hager,

Thank you for reaching out to us through our Community Forums!

We will make a few adjustments on your account in order for our Upgrade Portal to recognize your version 12 serial number.

When it's done, we will get back to you as soon as possible.

Thank you for choosing Nitro.

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Allain Umailin

Hello @Mark J Hager,

Thank you for your patience.

Necessary adjustments on your account has been made so please try upgrading again on your end.

Thank you for choosing Nitro and I hope this helps.

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