Steve Monares Posted March 3, 2021 Report Share Posted March 3, 2021 Hello. I have a user who's Nitro Pro 13 was working just fine. Then it starting telling her that "There was a connection issue" with her license. Her Internet is working just fine so I don't know why the software keeps saying that. I then tried to activate the software manually but on the 'Instructions" screen the area where there should be a long code to copy, there is nothing in there to copy so I can't manually activate it. Thank you for your help on this! Steve Link to comment Share on other sites More sharing options...
Steve Monares Posted March 4, 2021 Author Report Share Posted March 4, 2021 Hello?? Really need help on this. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 4, 2021 Official Nitronaut Report Share Posted March 4, 2021 Hello Steve, Thank you for posting on our Community Forums! Please remove all previously downloaded installers and install the latest build of Nitro Pro 13 from this page: https://www.gonitro.com/nps/product-details/downloads I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
Steve Monares Posted March 4, 2021 Author Report Share Posted March 4, 2021 Hi Leslie, Yes, that worked. Thank you very much! Steve Link to comment Share on other sites More sharing options...
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