Liz Appleton Posted March 3, 2021 Report Share Posted March 3, 2021 I got an email saying I needed to do the software upgrade as I run an Nitro 12 and you are shutting down one of the servers. When I tried the upgrade the Wizard failed I was sent by the chat function to various help forums. I tried clearing the temp folder, doing the Nitro fix in settings and restarting my computer multiple times I then uninstalled NItro 12. Now I cant reinstall it as the wizard fails. I tried installing Nitro 13 just to see if I could and it did install. I have now uninstalled it as I want Nitro 12 back and don't want to pay for the upgrade. Please note we have about 15 work computers to sort out with this issue, and I am concerned we will all start having this trouble... Thanks for your assistance Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 4, 2021 Official Nitronaut Report Share Posted March 4, 2021 Hello Liz, Thanks for posting on our Community Forums! We will reach out to you directly through the support ticket. Cheers! Link to comment Share on other sites More sharing options...
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