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Nitro Pro 11 Add-in An error occurred


Leland Cherry

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Leland Cherry

Hello,

I have been very happy with Nitro Pro for a few year.  Recently I had to upgrade my PC to a W10Pro PC with plenty of power and memory.  I was able to install and activate without issue.  I also have Windows 2010 installed and working normally as usual.  My Nirto Pro version is 11.0.3.173 and I am up to date with my windows updates.

Since the install I have been blistered on an hourly basis with the following error. 

Nitro Pro Add-in An error occurred.

Access to the path C:\users\lelan\appdata\roaming\nitro\pro\11.0\plugins\nitroexceladdin.ini’ is denied

It is driving me crazy and no matter what I do to try and give that folder permission or child or parent folders permission it happens to me all day long.  I also might get an error in MS word if both word and Nitro are both open....  It is driving me nuts.

 

Can you please make a suggestion or message me on my account please.please.please.please  any advice is much welcome.

Sincerely,

Leland 

Edited by AllainU
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Allain Umailin

Hello @Leland Cherry,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 11?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.

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Allain Umailin

Hello @Leland Cherry,

Thank you for the private message.

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes

In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates 

 

However if you prefer working with an older version and as a courtesy of being a valuable customer of Nitro, we want to make you aware of an upcoming change to your product that may affect its performance. 

To continue offering our customers the very best PDF tools, we’re upgrading our servers and subsequently shutting down the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 using below direct MSI links:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number.

Should you have further questions, please do not hesitate to reach-out again.

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Leland Cherry

THANK YOU For the response, I would rather hit the easy button honestly.  I will try and see if the update version fixes the issue but if not I would gladly take a discount and upgrade depending on how it goes.  Thank you for the response.  You can keep this dialogue private if you like, you have been very helpful.  Thank you.  

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