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Can't reactivate

Carolyn Hallinan

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Carolyn Hallinan


I got a strange email a few days ago asking me to download something to prepare for an upgrade and am now second guessing it. I downloaded that file and now all of my pdfs look like Chrome pages and Nitro was blurry. I uninstalled, then tried to reinstall, and now I get an error "your serial # does not exist" message when I try to reactivate. I'm not sure which version I should have.


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Allain Umailin

Hello @Carolyn Hallinan,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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