Access to path nitropowerpointaddin.ini is denied

[J P]

I am using Nitro 11 on Windows 10 and keep getting the error that access to the ini files are denied when opening any office product.

I followed every step mentioned here:

https://community.gonitro.com/topic/7569-how-to-fix-pluginsnitro-excel-add-inini-is-denied/

 

I have no idea what to try next

[Allain Umailin]

Hello @J P,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 11.X.X.X, e.g. 11.0.7.411). 

Lastly, could you please provide the serial number of your Nitro Pro 11? This matters because our business installers are different from the online ones.

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[J P]

DM sent

[Allain Umailin]

Hello @J P,

Thank you for the private message.

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. 

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

13. In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates 

 

However if you prefer working with an older version and as a courtesy of being a valuable customer of Nitro, we want to make you aware of an upcoming change to your product that may affect its performance. 

To continue offering our customers the very best PDF tools, we’re upgrading our servers and subsequently shutting down the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 using below direct MSI links:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number.

Thank you for choosing Nitro and I hope this helps.

[J P]

This installed Nitro 12 but I am still getting the access denied on the ini file.  Please help correct.

[Allain Umailin]

Hello @J P,

Thank you for your response and to further troubleshoot this error, kindly uninstall/install your Nitro Pro plug-in for PowerPoint by referring to these steps on one affected machine:

1. Close your Nitro Pro and MS Office applications if they're open.
2. Right-click on the Nitro Pro desktop icon and select Run as Administrator.
3. Go to Help tab > Support Tools > PDF Creation tab and tick the box for Microsoft PowerPoint under Microsoft Office Add-ins. If the tool is not found in Help tab, you will need to go to the installation folder of Nitro Pro and run NitroPDFSupportTools.exe (by default, it is inside C:\Program Files\Nitro\Pro\12)
4. Click Update Add-ins button. Installation will be done in the background. Once it's done, you should receive a message 'Update of add-ins was successful. To activate your changes, please restart Microsoft Office applications'.
5. Click OK > Close.
6. Close your Nitro Pro and open it again to test.

Thank you for choosing Nitro and I hope this helps.

[J P]

When I log in as an administrator the box is completely grey, but when I log in as a not administrator it does show but tells me to log in as an administrator.  Not sure what to do?

[Allain Umailin]

Hello @J P,

Thank you for your patience.

Could you please try running a repair of the MS Office? Did that help?

Thank you for choosing Nitro and I hope this helps.