Upgrading from v11 to v13 - Installing v13 errors out during intstall.

[Sean Gassett]

I get error messages when installing trial  v13 so I can activate my upgrade serial number I purchased from v11.  The first error message indicates a program is blocking the install - it list the program as Nitro Pro.  I push the continue button, then I get an error message that says Nitro Pro Set up Wizard has failed.  I get this message trying to install v13 from Nitro Pro website download and I get this same message trying to uninstall v11 from my computer. 

 

Please advise. 

 

[Allain Umailin]

Hello @Sean Gassett,

Thank you for reaching out to us through our Community Forums!

After checking your account records, we can see you already submitted a support ticket for the same concern.

For better case handling, kindly respond to the email sent by my colleague through the support case.

Cheers!