Lucy Worrall Posted March 8, 2021 Report Share Posted March 8, 2021 I am trying to upgrade to Nitro Pro 13, but my serial number is not being recognised. please could you help? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 8, 2021 Official Nitronaut Report Share Posted March 8, 2021 Hello @warners_budgens Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
Kwang Peng Chan Posted March 9, 2021 Report Share Posted March 9, 2021 (edited) Same problem here. I received an email reminder from Nitro yesterday to upgrade to Nitro Pro 13 but my serial number is not being recognised. Appreciate if you can help. You can email me at **. Alternatively, can I have the email of the support to resolve the issue? Edited March 9, 2021 by Leslie V. Confidential Info Deleted Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 9, 2021 Official Nitronaut Report Share Posted March 9, 2021 11 hours ago, Kwang Peng Chan said: Same problem here. I received an email reminder from Nitro yesterday to upgrade to Nitro Pro 13 but my serial number is not being recognised. Appreciate if you can help. You can email me at **. Alternatively, can I have the email of the support to resolve the issue? Link to comment Share on other sites More sharing options...
Maurizio Rossetto Posted March 9, 2021 Report Share Posted March 9, 2021 Cannot upgrade from Nitro pro 12 to Nitro Pro 13 Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 10, 2021 Official Nitronaut Report Share Posted March 10, 2021 Hello @diamondknife Please send me your serial number and the error message you are getting so that I can check. Thank you! Link to comment Share on other sites More sharing options...
Cleo Posted March 10, 2021 Report Share Posted March 10, 2021 (edited) Tried to upgrade to 13 but whenever I open nitro it opens to 12. I uninstalled and reinstalled. When I try to activate my System 32 folder opens. Please help! Need to get to work! Serial for 13 is *** Edited March 11, 2021 by Leslie V. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 11, 2021 Official Nitronaut Report Share Posted March 11, 2021 20 hours ago, Cleo said: Tried to upgrade to 13 but whenever I open nitro it opens to 12. I uninstalled and reinstalled. When I try to activate my System 32 folder opens. Please help! Need to get to work! Serial for 13 is *** Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.https://install.nitropdf.com/professional_13353685/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 When your system is back up, close all your open applications and install Nitro Pro 13.35.3.685 from the page I have provided below:https://www.gonitro.com/nps/product-details/downloads I hope this helps! Please let me know how that goes. Link to comment Share on other sites More sharing options...
Cleo Posted March 16, 2021 Report Share Posted March 16, 2021 I followed your instructions. I was able to get nitro installed. However, when I try to open a pdf attachment in my email I cannot open it. I get an error message "Application not found." I tried to create a screenshot to include but cannot paste into this window. Link to comment Share on other sites More sharing options...
Cleo Posted March 16, 2021 Report Share Posted March 16, 2021 to follow topic Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 16, 2021 Official Nitronaut Report Share Posted March 16, 2021 Hello Cleo, You can attach the image file instead with your next response. Have you tried repairing or reinstalling or doing a cleanup of Nitro? Looking forward to hearing back from you! Link to comment Share on other sites More sharing options...
Cleo Posted March 16, 2021 Report Share Posted March 16, 2021 I followed your instructions from your suggestions on Thursday at 08:45 AM. I don't know how to attach the image file. Link to comment Share on other sites More sharing options...
Cleo Posted March 16, 2021 Report Share Posted March 16, 2021 I got it! Had not set default for pdf's to Nitro. Works now. Thanks for your help. Link to comment Share on other sites More sharing options...
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