Nitro Pro pauses / hangs frequently

[PhilK1359]

This software has done this for years. I AM A SOFTWARE ENGINEER WITH 30 YEARS EXPERIENCE SO I'VE TRIED EVERYTHING!  It is NOT one of the lame things they list in the support feedback. It's a huge bug. It happens on 40k files as much as 50Mb files.  It's just off in 'gonawana land' doing God knows what... Can't wait until a competitor comes and wipes Nitro pro off the map.  I lose 10 minutes an hour on this whenever I use it. 

 

Any software engineer with 1/2 brain could diagnose this problem in 1 day using a profiler/debugger. Fixing might take longer.

 

Looking at the past submits doesn't give me any hope of submitting a ticket. :(

 

Dr. Phil KOchan

McCall, Idaho

[Allain Umailin]

Hello @PhilK1359,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.