Unable to validate serial for upgrade to V13

[NelaSoldatovJones]

Hello, I have the same. I already have V13 and wanted to upgrade because of the changes you mentioned but the serial number is not recognised, same message as this poster. Please let me know, thanks. Nela.

Edited March 8, 2021 by AllainU

[Allain Umailin]

Hello @NelaSoldatovJones,

Thank you for reaching out to us through our Community Forums!

As per your account records, I can see you indeed have upgraded to Nitro Pro 13 already.

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program  (format is 13.X.X.X, e.g. 13.2.3.26). 

Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.