Unable to upgrade to Nitro Pro 13 as serial no of existing Nitro Pro software is not recognised

[Kwang Peng Chan]

I received an email reminder from Nitro yesterday to upgrade to Nitro Pro 13 but my serial number is not being recognised. Appreciate if you can help. You can email me at **. Alternatively, can I have the email of the support to resolve the issue?  

Edited March 9, 2021 by Leslie V.
Confidential Info Deleted

[Leslie V]

Hello @Kwang Peng Chan

Thanks for reaching out to us! I am happy to assist.

I have made the necessary changes to your key so that you can upgrade: https://www.gonitro.com/pro/upgrade

Please try upgrading and let me know how that goes.

[Kwang Peng Chan]

Thank you! It worked. Much appreciated.