Benjamin Elsner Posted March 9, 2021 Report Share Posted March 9, 2021 When I open a pdf from my insurance, Nitro Pro imediately crashes. I think I need a plugin to open it. Can anybody help my. I can send you the pdf and you can tell me what to to. Is there a crashlog anywhere? 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 9, 2021 Official Nitronaut Report Share Posted March 9, 2021 Hello Benjamin, Thanks for your message - I'm happy to assist you. So that we can troubleshoot the problem, please provide me with the following: The file you are trying to open for testing What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.) The exact steps you are taking A screen shot of what you are seeing or any error message you are receiving I look forward to your response. Link to comment Share on other sites More sharing options...
Benjamin Elsner Posted March 9, 2021 Author Report Share Posted March 9, 2021 7 minutes ago, Leslie V. said: Hello Benjamin, Thanks for your message - I'm happy to assist you. So that we can troubleshoot the problem, please provide me with the following: The file you are trying to open for testing What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.) The exact steps you are taking A screen shot of what you are seeing or any error message you are receiving I look forward to your response. Hi, thanks for the response - PM - I use v. 13.33.2.645 - I only double klick on the pdf - I cant take a screenshot. All is frozen when I open. Link to comment Share on other sites More sharing options...
Benjamin Elsner Posted March 12, 2021 Author Report Share Posted March 12, 2021 No idea how to fix this? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 12, 2021 Official Nitronaut Report Share Posted March 12, 2021 Hello Benjamin, Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.https://install.nitropdf.com/professional_13353685/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 When your system is back up, close all your open applications and install Nitro Pro 13.35.3.685 from the page I have provided below:https://www.gonitro.com/nps/product-details/downloads I hope this helps! Please let me know how that goes. Link to comment Share on other sites More sharing options...
Benjamin Elsner Posted March 13, 2021 Author Report Share Posted March 13, 2021 19 hours ago, Leslie V. said: Hello Benjamin, Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.https://install.nitropdf.com/professional_13353685/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 When your system is back up, close all your open applications and install Nitro Pro 13.35.3.685 from the page I have provided below:https://www.gonitro.com/nps/product-details/downloads I hope this helps! Please let me know how that goes. Hi Leslie, that didn't helped out. But now I can take a screenshot 😅 Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 15, 2021 Official Nitronaut Report Share Posted March 15, 2021 Hello Benjamin, This looks like a compatibility issue with Nitro and your file. Can you please forward the file to us so we can have a look? Thanks! Link to comment Share on other sites More sharing options...
Benjamin Elsner Posted March 15, 2021 Author Report Share Posted March 15, 2021 I already did via private message last week. I dont want to make it public. Link to comment Share on other sites More sharing options...
Benjamin Elsner Posted March 31, 2021 Author Report Share Posted March 31, 2021 @Leslie V. Do you have any further ideas? Benjamin Link to comment Share on other sites More sharing options...
Benjamin Elsner Posted April 20, 2021 Author Report Share Posted April 20, 2021 push.. Link to comment Share on other sites More sharing options...
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