Deactivation done but still can't activate on new machine

[Aaron Laredo]

Hi, 

I used the self-service deactivation tool to remove my license from my old PC and activate on the new PC. However, getting an error message when attempting to activate on new machine. 

Can you help please?

[Allain Umailin]

Hello @Aaron Laredo,

Thank you for reaching out to us through our Community Forums and for sending me a private message.

As a courtesy of being a valuable customer of Nitro, we want to make you aware of an upcoming change to your product that may affect its performance. 

To continue offering our customers the very best PDF tools, we’re upgrading our servers and subsequently shutting down the one your older version of Nitro Pro runs on so please update your current program to Nitro Pro 12.16.9.574 using below direct MSI links:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number.

Thank you for choosing Nitro and I hope this helps.