NitroSign for Teams however already have Nitro Pro

[Sophia VosKnudsen]

We already have Nitro Pro and wanted to add NitroSign. In order to create templates and everyone have access to them, we decided to try out NitroSign teams. It will not let me add the team users because their emails are already in use.

What do I do in order to add the rest of my team, when they have Nitro Pro already? 

 

Any help appreciated! Thank you.

[Allain Umailin]

Hello @Sophia VosKnudsen,

Thank you for reaching out to us through our Community Forums!

To further assist you, does the affected users have signed any documents in the past that did not require them to create a Nitro Sign account?

If they do have a personal account in Nitro Sign, do they have any active document there?

Lastly, please login to your Nitro Sign Teams and go to Invited Users. Are you seeing the affected email addresses of these users?

Thank you very much in advance and I am looking forward to hearing back from you.

[Sophia VosKnudsen]

Hello,

Thank you for replying however the issue has already been resolved.

They all had individual licenses and could not join when invited. I've been told that I would have to get enterprise team in order to fix the issue.

Thank you,

Sophia