Error 401 with Nitro Pro 12

[Brian Garcia]

I'm having the same issue for one of my end users with Nitro Pro 12.

Your fix resolves the issue in version 13 but not version 12. Are people on version 12 out of luck? Do we need to pay to update our software to resolve this issue or is Nitro Pro still working to resolve the issue? 

I see more people reporting the issue and no responses from Nitro Pro in over a month. 

[Allain Umailin]

Hello @Brian Garcia,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, what build of Nitro Pro your user is working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.0.0.112) or you can go to Control Panel > Programs and Features.

Is this affected user connected to the Internet with the same network like the others who are not having this error?

Lastly, could you please provide the serial number of this user's Nitro Pro 12? This matters because our business installers are different from the online ones.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.