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Nitro Pro v13.9.1.155 freezes windows (even Blue screen) click on Print


Martijn van Leeuwen
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Martijn van Leeuwen

Since today we have an problem; if I open a pdf in Nitro and chose Print, Windows crashes and gives a blue screen and reboots.

Other applications don't have this problem. I have already chose the repair option from nitro in programs in windows. I have deinstalled and installed Nitro again, problem persists.

I have chosen an other default printer, reinstalled the old default printer. All without a soluation, the problem stays.

 

Please help me.

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  • Official Nitronaut
Allain Umailin

Hello @Martijn van Leeuwen,

Thank you for reaching out to us through our Community Forums!

Let us try some troubleshooting by referring to these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_13353685/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.35 using below offline installers:

x32 http://install.nitropdf.com/professional_13353685/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13353685/en/retail/nitro_pro13_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.
 
Thank you very much in advance and I am looking forward to hearing back from you. 

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  • Official Nitronaut
Allain Umailin

Hello @Martijn van Leeuwen,

Thank you for this information.

Have you tried uninstalling the Windows 10 KB5000802 update that was mentioned in that article?

Should you have further questions, please do not hesitate to reach-out again.

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