Sue Gionta Posted March 11, 2021 Report Share Posted March 11, 2021 I am trying to move my account from my old computer to a new lap top. As instructed I deactivated my license on my old computer and downloaded the free trial on the new. Now when I try to activate my account by entering in my license number on the laptop I am told that the license number is invalid. I copied and pasted the number into the deactivation area and did the same on the activation area, so its not a case of mistyping. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 12, 2021 Official Nitronaut Report Share Posted March 12, 2021 Hello Sue, Thanks for reaching out to us! Please send me which serial number you are trying to us so I can check. I look forward to your response. Link to comment Share on other sites More sharing options...
Sue Gionta Posted March 16, 2021 Author Report Share Posted March 16, 2021 (edited) Hi Leslie, Serial Number *** Sue *** Edited March 16, 2021 by Leslie V. Confidential Info Deleted Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 16, 2021 Official Nitronaut Report Share Posted March 16, 2021 Hello Sue, Please install the latest Nitro Pro 12 update. Note, that it should be version 12, not 13: https://www.gonitro.com/nps/product-details/downloads Then activate with your Nitro Pro 12 serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
Sue Gionta Posted March 18, 2021 Author Report Share Posted March 18, 2021 Hi Leslie, I can't install 12, I got a message saying that a later version was already installed. Sue Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 18, 2021 Official Nitronaut Report Share Posted March 18, 2021 Hello Sue, Please completely uninstall any versions of Nitro installed on your computer. Then try reinstalling Nitro Pro 12. Please let me know if you have any questions. Link to comment Share on other sites More sharing options...
Sue Gionta Posted March 19, 2021 Author Report Share Posted March 19, 2021 Sorry to be such a pain, I am really struggling here, please explain how I uninstall 13. I am a dunce when it comes to computers! Thanks so much! Sue Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 19, 2021 Official Nitronaut Report Share Posted March 19, 2021 Hello Sue, No worries! You can follow the instructions below: In the search box on the taskbar, type Control Panel and select it from the results. Select Programs > Programs and Features. Press and hold (or right-click) on Nitro Pro (the program you want to remove) and select Uninstall or Uninstall/Change. Other ways to uninstall can be found here: https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-10-4b55f974-2cc6-2d2b-d092-5905080eaf98 Please let me know if you have other questions. Link to comment Share on other sites More sharing options...
Sue Gionta Posted March 24, 2021 Author Report Share Posted March 24, 2021 Thank you so much for your help! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now