Issue with license number

[Sue Gionta]

I am trying to move my account from my old computer to a new lap top. As instructed I deactivated my license on my old computer and downloaded the free trial on the new. Now when I try to activate my account by entering in my license number on the laptop I am told that the license number is invalid.   I copied and pasted the number into the deactivation area and did the same on the activation area, so its not a case of mistyping.

[Leslie V]

Hello Sue,

Thanks for reaching out to us!

Please send me which serial number you are trying to us so I can check.

I look forward to your response.
 

[Sue Gionta]

Hi Leslie,

 

Serial Number *** Sue ***

Edited March 16, 2021 by Leslie V.
Confidential Info Deleted

[Leslie V]

Hello Sue,

Please install the latest Nitro Pro 12 update. Note, that it should be version 12, not 13: https://www.gonitro.com/nps/product-details/downloads 

Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.
 

[Sue Gionta]

Hi Leslie,

I can't install 12, I got a message saying that a later version was already installed.

Sue

 

[Leslie V]

Hello Sue,

Please completely uninstall any versions of Nitro installed on your computer.

Then try reinstalling Nitro Pro 12.

Please let me know if you have any questions.

[Sue Gionta]

Sorry to be such a pain, I am really struggling here, please explain how I uninstall 13. I am a dunce when it comes to computers!

Thanks so much!

 

Sue

[Leslie V]

Hello Sue,

No worries! You can follow the instructions below:

In the search box on the taskbar, type Control Panel and select it from the results.

Select Programs > Programs and Features.

Press and hold (or right-click) on Nitro Pro (the program you want to remove) and select Uninstall or Uninstall/Change. 

Other ways to uninstall can be found here: https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-10-4b55f974-2cc6-2d2b-d092-5905080eaf98

Please let me know if you have other questions.

[Sue Gionta]

Thank you so much for your help!