Janie Huynh Posted March 12, 2021 Report Share Posted March 12, 2021 1. I cannot add images when I try to Create a New Stamp. Not sure if this feature is broken? 2. When I try to create a new watermark using my letterhead pdf, it takes my upload and distorts it. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 12, 2021 Official Nitronaut Report Share Posted March 12, 2021 Hello Janie, Thanks for your message - I'm happy to assist you. So that we can troubleshoot the problem, please provide me with the following: - A detailed description of the issue you are experiencing - The file you are working on - What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.) - The exact steps you are taking - A screen shot of what you are seeing or any error message you are receiving I look forward to your response. Link to comment Share on other sites More sharing options...
Janie Huynh Posted March 12, 2021 Author Report Share Posted March 12, 2021 Hi Leslie, Thanks for getting back to me. Issue 1 I cannot add images when I try to Create a New Stamp. Not sure if this feature is broken? -I click Review > Stamp drop down > Create New Stamp > Content: Image or file: Browse. I select my image (I've tried both JPG and PNG) but nothing shows up on Preview as it continues to be a white, blank page. When I click "OK" I get a message "Please select image or file for the stamp appearance. -I'm working on a new pdf file. -Nitro Pro 12.2.3.26 *As a side note, is it possible to create a Stamp shape, like a rectangle stamp? I can't seem to get that to work. Issue 2 -I click Page Layout > Watermark drop down > Manage Watermarks & Backgrounds > New Profile > Add > PDF > Settings > Select file: Browse. I select my letterhead pdf. The formatting of the upload is all wonky. -I'm working on a new pdf file. -Nitro Pro 12.2.3.26 I can't seem to be to upload any screenshots. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 15, 2021 Official Nitronaut Report Share Posted March 15, 2021 Hello Janie, You are using an older build of Nitro Pro 12. Please get the latest Nitro Pro 12 update from this page: https://www.gonitro.com/nps/product-details/downloads Let me know how that goes for you. Link to comment Share on other sites More sharing options...
Janie Huynh Posted March 15, 2021 Author Report Share Posted March 15, 2021 Hi Leslie, It says "A later version of Nitro Pro is already installed." and only allows me to click "Finish." I hope the solution is not to just buy a new version of Nitro. Please let me know. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 16, 2021 Official Nitronaut Report Share Posted March 16, 2021 Hello Janie, Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.https://install.nitropdf.com/professional_13353685/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 When your system is back up, close all your open applications and install Nitro Pro 12 from the page I have provided below:https://www.gonitro.com/nps/product-details/downloads I hope this helps! Please let me know how that goes. Link to comment Share on other sites More sharing options...
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