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Issues with Nitro 10 license after Windows update


Annekatrien Debien
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Annekatrien Debien

Hi, I have had issues with my company's Nitro Pro 10 licenses in the past week, twice after updates of Windows. My license doesn't work anymore, and when I fill out my old activation number, it says that it is already in use. How can this be fixed? Thanks!

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  • Official Nitronaut
Allain Umailin

Hello @Annekatrien Debien,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial numbers of your Nitro Pro 10?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • Official Nitronaut
Allain Umailin

Hello @Annekatrien Debien,

Thank you for the private message.

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates 

 

However if you prefer working with an older version and as a courtesy of being a valuable customer of Nitro, we want to make you aware of an upcoming change to your product that may affect its performance. 

To continue offering our customers the very best PDF tools, we’re upgrading our servers and subsequently shutting down the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 using below direct MSI links:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial numbers.

Thank you for choosing Nitro and I hope this helps.

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  • 1 year later...
  • Official Nitronaut
Allain Umailin

Hello @Annekatrien Debien,

Thank you for the private message.

Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down which is why you are having issues deactivating & its installers are no longer available for download. 

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 


Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released version 13. 

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro 10 serial number 234601-xxyyzz-023580:
https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

With regard to the error code when deactivating on the old machine, you may just uninstall it through Control Panel\Programs\Programs and Features.

Thank you for choosing Nitro and I hope this helps.

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