I upgraded from Nitro 11 to 13 and cannot install upgrade

[Rjarrard@att.net]

When I upgraded from 11 to 13, I put in a different email than the one in my NItro account.  I received a new license number, but I cannot install the upgrade.  What are my options?

[Reymund G.]

Hi @Rjarrard@att.net,

Thank you for reaching out to us through our Community Forums!

The Nitro Pro 13 installer can be located here https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link.

If this is the installer that you use to install Nitro Pro 13, please provide a description of the installation issue with a screenshot (if there is an error message) so we could further troubleshoot.

Kind regards,