Rjarrard@att.net Posted March 15, 2021 Report Share Posted March 15, 2021 When I upgraded from 11 to 13, I put in a different email than the one in my NItro account. I received a new license number, but I cannot install the upgrade. What are my options? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted March 16, 2021 Official Nitronaut Report Share Posted March 16, 2021 Hi @Rjarrard@att.net, Thank you for reaching out to us through our Community Forums! The Nitro Pro 13 installer can be located here https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link. If this is the installer that you use to install Nitro Pro 13, please provide a description of the installation issue with a screenshot (if there is an error message) so we could further troubleshoot. Kind regards, Link to comment Share on other sites More sharing options...
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