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upgrade does not recognize the serial number


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I want to upgrade and when asked for the serial number, I copy/paste it into the box and it says it does not recognize it.  I have searched in my validate my serial number, and this validates it, but not for the  upgrade...?

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  • Official Nitronaut
Reymund Oyong

Hi @PJA,

Thank you for reaching out to us through our Community Forums!

Could you please provide the Nitro Pro serial number that you would like to upgrade to version 13? We need this information so we could check the status of the license and its eligibility for upgrade.

Kind regards, 

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