EMail received - real or fake

[Geff Malz]

Registered user received an email: 

As a valuable customer of Nitro, we want to make you aware of an upcoming change to your product that may affect its performance. To continue offering our customers the very best PDF tools, we’re upgrading our servers and subsequently shutting down the one your older version of Nitro Pro runs on.

When the process is completed on March 31, 2021, you won’t be able to re-activate your software if necessary. An important software upgrade is required to avoid any potential activation issues.
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They are currently running version 13.2.2.25 and according to Nitro Pro’s website, the current version is 13.2.3.26

Is this legit or are they referring to an older verion 9 product we had many years ago?

 

-geff

[Reymund Oyong]

Hi @Geff Malz,

Thank you for reaching out to us through our Community Forums!

This is legit and this change will only affect the serial number based versions of our legacy products (Nitro Pro 12 and below). Version 13 serial numbers and installations are not affected by this server upgrade.

Regarding the latest build of Nitro Pro 13, it is currently at 13.35.3.685.

Kind regards,