Jump to content

Upgrading to Nitro Pro 13 License upgrade is not working

Kathleen Bailey

Recommended Posts

Kathleen Bailey

I received your email asking me to upgrade. 

So I paid to upgrade from NITROPRO 12 to NITROPRO 13 and the license you sent is not working.


ERROR CODE READS:  -20:ERROR - Invalid license number.


Very disappointed in this not being an easy process to upgrade.  Judging by just about EVERYONE on this forum they are also experiencing the same issue.



Link to comment
Share on other sites

  • Official Nitronaut
Reymund Oyong

Hi @Kathleen Bailey,

Thank you for reaching out to us through our Community Forums!

My sincere apologies if you are experiencing an issue activating Nitro Pro using the version 13 serial number. 

Please be aware that a version 13 serial number will only work on a Nitro Pro 13 installation. Please check the version installed on your computer by going to the Help tab > About Nitro Pro.
To resolve this issue, please install Nitro Pro 13 by downloading the installer from the following location:

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link. 

To activate a Nitro Pro 13 installation, navigate to the Help tab > About Nitro Pro > Activate. Enter the serial number then click the Activate button. 

Kind regards,

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.