re-activation to upgrade to Nitro Pro 13 - True or false?

[Julie Seeuws]

Hello, 

 

I got this mail (see below in purple) with the demand to upgrade. If I follow the link I am forwarded to the page for "business" instead of "individual persons".  Is it okay to do the upgrade? They are asking my serial number

 

I really love my Nitro program and I won't take the risk to click on a false upgrade. 

My current version is Nitro Pro 13.9.1.155

 

On the website I found this link to upgrade to the version 13. 

 

Thanks, 

Julie

 

 

 

 

Hi Julie,

As a valuable customer of Nitro, we want to make you aware of an upcoming change to your product that may affect its performance. To continue offering our customers the very best PDF tools, we’re upgrading our servers and subsequently shutting down the one your older version of Nitro Pro runs on.
When the process is completed on March 31, 2021, you won’t be able to re-activate your software if necessary. An important software upgrade is required to avoid any potential activation issues.
Don’t worry, we’re offering our customers easy upgrade solutions to minimize any disruption! Please visit our information page linked below to learn more about the options available to you.
Upgrade Nitro Pro >>
If you’re not the IT administrator of your Nitro Pro product, please forward to the appropriate person in your organization.
We appreciate your understanding as we navigate this change. Thank you for being a Nitro customer!

The Nitro Team

 

150 Spear St, Suite 1500

San Francisco, CA 94105, USA

© 2021 Copyright Nitro Software, Inc.

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[Allain Umailin]

Hello @Julie Seeuws,

Thank you for reaching out to us through our Community Forums!

Please be informed that the above message is legit, however after checking your account records, you may just ignore it because you are already working with Nitro Pro 13.

Though the you are at is quite old, we highly recommend updating to version 13.35 using below direct MSI installer links:

x32 http://install.nitropdf.com/professional_13353685/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13353685/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page  https://www.gonitro.com/nps/product-details/release-notes

In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates

Thank you for choosing Nitro and stay safe always.