Upgrade Activation

[Graham Chadwick]

Just completed an upgrade however the new serial number will not activate

[Allain Umailin]

Hello @Graham Chadwick,

Thank you for reaching out to us through our Community Forums!

Kindly follow these steps to ensure you have installed the correct Nitro Pro 13 version:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 13 using these offline link/s:

x32 http://install.nitropdf.com/professional_13353685/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13353685/en/retail/nitro_pro13_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your new serial number.

Thank you for choosing Nitro and I hope this helps.

[Graham Chadwick]

I have completed as advised and all is working now. Thankyou for your assistance.