Unable to recognize serial number to upgrade to Nitro 13.

[Chad St. Onge]

Hello, I am having the same issue.  I have 12, which just got really glitchy in the last week, and now won't open pdf files... Thought I would just upgrade to 13.... but serial number isn't validating. 

 

[Allain Umailin]

Hello @Chad St. Onge,

Thank you for reaching out to us through our Community Forums!

To further assist you, please allow us to make necessary adjustments on your account.

Rest assured once everything is in place, our Upgrade Portal should be able to recognize your serial number so you can upgrade to Nitro Pro 13 with a discounted rate.

In the meantime, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

If Modify button is greyed-out, please refer to this screen-cast that will teach you on how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system:
https://www.screencast.com/t/rvpUkq40c

If repairing didn't help, kindly update to Nitro Pro 12.16.9 using below direct MSI links:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

 

Thank you for choosing Nitro and rest assured we will get back to you as soon as we have an update.

[Allain Umailin]

Hello @Chad St. Onge,

Thank you for your patience.

We are pleased to inform you that necessary adjustments has been executed on your account so please try upgrading again to version 13 with discounted rate.

Thank you for choosing Nitro and please do not hesitate to reach out again if you have further questions.