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error message - requested page number invalid


Chuck Sheketoff

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  • Official Nitronaut
Allain Umailin

Hello @cshek,

Thank you for reaching out to us through our Community Forums!

For the sake of initial troubleshooting of this issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

If Modify button is greyed-out, please refer to this screen-cast that will teach you on how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: 
https://www.screencast.com/t/rvpUkq40c

If repairing didn't help, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.

Lastly, does it only happen with this specific multiple-page PDF file? How was this file created and what software was used?

Thank you very much in advance and I am looking forward to hearing back from you.

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