Annielle Michael Posted March 17, 2021 Report Share Posted March 17, 2021 I am attempting to take advantage of the promotional pricing to upgrade Nitro Pro to version 13 for 3 users at the firm I represent, however, their current serial numbers are unable to be validated at the upgrade screen. I previously chatted with sales and inquired if there were any version restrictions for the upgrade offer and they said no, but perhaps they were mistaken? All three users are on version 7.xx. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 17, 2021 Official Nitronaut Report Share Posted March 17, 2021 Hello @Annielle Michael, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 18, 2021 Official Nitronaut Report Share Posted March 18, 2021 Hello @Annielle Michael, Thank you for the private message. To further assist you, please allow us to make necessary adjustments on your account. Rest assured once everything is in place, our Upgrade Portal should be able to recognize your serial number so you can upgrade to Nitro Pro 13 with a discounted rate. Thank you for choosing Nitro and we will get back to you as soon as we have an update. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 19, 2021 Official Nitronaut Report Share Posted March 19, 2021 Hello @Annielle Michael, Thank you for your patience. We are pleased to inform you that necessary adjustments has been executed on your account so please try upgrading again to version 13 with discounted rate. Thank you for choosing Nitro and please do not hesitate to reach out again if you have further questions. Link to comment Share on other sites More sharing options...
lusoman Posted March 20, 2021 Report Share Posted March 20, 2021 Hi I'm having the same problem. I have PMd my SN. Link to comment Share on other sites More sharing options...
Annielle Michael Posted March 23, 2021 Author Report Share Posted March 23, 2021 Many thanks @AllainU! I've retried the upgrade promotion successfully! Previous versions serial numbers were now validated. Thanks again for your assistance. Take care. Annielle Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 24, 2021 Official Nitronaut Report Share Posted March 24, 2021 Hello @lusoman, Thank you for reaching out to us through our Community Forums and for the private message. To further assist you, please allow us to make necessary adjustments on your account. Rest assured once everything is in place, our Upgrade Portal should be able to recognize your serial number so you can upgrade to Nitro Pro 13 with a discounted rate. Thank you for choosing Nitro and we will get back to you as soon as we have an update. Link to comment Share on other sites More sharing options...
lusoman Posted March 26, 2021 Report Share Posted March 26, 2021 On 3/23/2021 at 11:37 PM, AllainU said: Hello @lusoman, Thank you for reaching out to us through our Community Forums and for the private message. To further assist you, please allow us to make necessary adjustments on your account. Rest assured once everything is in place, our Upgrade Portal should be able to recognize your serial number so you can upgrade to Nitro Pro 13 with a discounted rate. Thank you for choosing Nitro and we will get back to you as soon as we have an update. Is there any update on this? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 29, 2021 Official Nitronaut Report Share Posted March 29, 2021 Hello @lusoman, Thank you for your patience. We are pleased to inform you that necessary adjustments has been executed on your account so please try upgrading again to version 13 with discounted rate. Thank you for choosing Nitro and please do not hesitate to reach out again if you have further questions. Link to comment Share on other sites More sharing options...
lusoman Posted March 31, 2021 Report Share Posted March 31, 2021 On 3/29/2021 at 12:06 PM, AllainU said: Hello @lusoman, Thank you for your patience. We are pleased to inform you that necessary adjustments has been executed on your account so please try upgrading again to version 13 with discounted rate. Thank you for choosing Nitro and please do not hesitate to reach out again if you have further questions. Thanks, Allain I could upgrade OK. Link to comment Share on other sites More sharing options...
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