Cannot Validate SN for Nitro Pro v13 Upgrade Offer

[Annielle Michael]

I am attempting to take advantage of the promotional pricing to upgrade Nitro Pro to version 13 for 3 users at the firm I represent, however, their current serial numbers are unable to be validated at the upgrade screen.  I previously chatted with sales and inquired if there were any version restrictions for the upgrade offer and they said no, but perhaps they were mistaken?  All three users are on version 7.xx. 

 

[Allain Umailin]

Hello @Annielle Michael,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Annielle Michael,

Thank you for the private message.

To further assist you, please allow us to make necessary adjustments on your account.

Rest assured once everything is in place, our Upgrade Portal should be able to recognize your serial number so you can upgrade to Nitro Pro 13 with a discounted rate.

Thank you for choosing Nitro and we will get back to you as soon as we have an update.

[Allain Umailin]

Hello @Annielle Michael,

Thank you for your patience.

We are pleased to inform you that necessary adjustments has been executed on your account so please try upgrading again to version 13 with discounted rate.

Thank you for choosing Nitro and please do not hesitate to reach out again if you have further questions.

[lusoman]

Hi

 

I'm having the same problem. I have PMd my SN.

[Annielle Michael]

Many thanks @AllainU!  I've retried the upgrade promotion successfully!  Previous versions serial numbers were now validated.

Thanks again for your assistance.  Take care.

Annielle

[Allain Umailin]

Hello @lusoman,

Thank you for reaching out to us through our Community Forums and for the private message.

To further assist you, please allow us to make necessary adjustments on your account.

Rest assured once everything is in place, our Upgrade Portal should be able to recognize your serial number so you can upgrade to Nitro Pro 13 with a discounted rate.

Thank you for choosing Nitro and we will get back to you as soon as we have an update.

[lusoman]

On 3/23/2021 at 11:37 PM, AllainU said:

Hello @lusoman,

Thank you for reaching out to us through our Community Forums and for the private message.

To further assist you, please allow us to make necessary adjustments on your account.

Rest assured once everything is in place, our Upgrade Portal should be able to recognize your serial number so you can upgrade to Nitro Pro 13 with a discounted rate.

Thank you for choosing Nitro and we will get back to you as soon as we have an update.

Is there any update on this?

[Allain Umailin]

Hello @lusoman,

Thank you for your patience.

We are pleased to inform you that necessary adjustments has been executed on your account so please try upgrading again to version 13 with discounted rate.

Thank you for choosing Nitro and please do not hesitate to reach out again if you have further questions.

[lusoman]

On 3/29/2021 at 12:06 PM, AllainU said:

Hello @lusoman,

Thank you for your patience.

We are pleased to inform you that necessary adjustments has been executed on your account so please try upgrading again to version 13 with discounted rate.

Thank you for choosing Nitro and please do not hesitate to reach out again if you have further questions.

Thanks, Allain

 

I could upgrade OK.