Gena Gilleo Posted March 17, 2021 Report Share Posted March 17, 2021 I am attempting to take advantage of the promotional pricing to upgrade Nitro Pro to version 13 for several users at the firm I represent, however, the 1st one worked and now the second one can't be validated for an upgrade. How do we fix this because version 11 is installed? Will I have this issue upgrading each PC? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 18, 2021 Official Nitronaut Report Share Posted March 18, 2021 Hello Gena, Thanks for reaching out to us! I am happy to assist you. I will get back to you as soon as the necessary changes are made so you proceed with the upgrade. Cheers! Link to comment Share on other sites More sharing options...
Gena Gilleo Posted March 18, 2021 Author Report Share Posted March 18, 2021 Thank you, Leslie V., I appreciate it. Will you need the 6 other Serial Numbers that aren't working for the upgrade? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 19, 2021 Official Nitronaut Report Share Posted March 19, 2021 Hello @Gena Gilleo The changes have been made, can you please try upgrading again? If you are encountering issues, please send me the serial number and a screenshot of the error message. Cheers! Link to comment Share on other sites More sharing options...
Gena Gilleo Posted March 19, 2021 Author Report Share Posted March 19, 2021 @Leslie V. Leslie, Unfortunately, they are still not working. I just sent you a message. Link to comment Share on other sites More sharing options...
Gena Gilleo Posted March 25, 2021 Author Report Share Posted March 25, 2021 @Leslie V. Leslie, I sent you another message. We still have 1 that isn't working. Link to comment Share on other sites More sharing options...
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